Terms of service.

The agreement

These terms are between GroundReality, Inc. and the organization named on your order form. If you have signed a master services agreement with us, that document wins wherever the two disagree — this page fills the gaps and binds everyone working under your account, including the subcontractors and consultants you invite in.

Accounts and users

Every tier includes unlimited users, so who gets access is your decision, not a line item. Your administrators assign roles, approve subcontractor access, and remove people when they leave the job.

Anything done under a credential your administrators issued is treated as done by you, so revoke promptly. SSO and SAML are available on every plan and we would rather you used them.

Your data stays yours

Everything you bring or capture — imagery, point clouds, drawings, RFIs, cost records, contracts — remains your property, and so does everything the platform derives from it: orthomosaics, quantities, hazard findings, model outputs.

We hold a narrow licence to store, process, and display that data for one purpose: running the service for you. The licence ends when the contract does. We do not sell it, licence it onward, or use it to market to anyone, least of all your competitors.

What we train on

Your Enterprise AI Brain is one deep network per organization. It trains on your captures, your documents, and your outcomes, and it answers only your people. We do not pool customer data, we do not train shared or foundation models on your records, and no output of your Brain reaches another customer's tenant.

Training can be paused per project or per document class from the admin console, and every inference is written to an audit log you can query, export, and hand to a regulator without asking us first.

Acceptable use

Fly, drive, and walk only where you are permitted to. You are responsible for aviation authorisations, site permissions, worker notification, and the privacy rules that apply where the capture happens; we build the blurring and access controls that help you meet them.

Do not use the platform to break the law, to reverse-engineer the service, or to resell access. Consequential actions — certifying a pay application, closing a safety observation, issuing a change order — sit behind a human sign-off gate. The Brain proposes; your people decide and their name goes on it.

Fees and term

Pricing is annual and scoped to volume — active projects, capture, and storage — never to seat count. Invoices fall due 30 days from issue. Terms renew for the same length unless either side gives 60 days notice before the renewal date, and any project added mid-term is co-termed, so you only ever have one renewal date to diary.

Availability and support

We target 99.95% availability measured monthly, with a four-hour recovery time objective and a fifteen-minute recovery point objective. Miss it and service credits are issued against the next invoice — you should not have to ask twice for something we can measure ourselves.

Support carries no ticket caps and no per-incident charges. Planned maintenance is announced at least five business days ahead and runs outside site hours in your region wherever the roster allows.

Ending it, and what happens next

Either side may end the agreement for a material breach that is not fixed within 30 days of written notice. On exit you get a full export in open formats — GeoTIFF, LAS, IFC, PDF, CSV — along with the structured record behind it, and a 90-day window to pull it down.

After that window we destroy your tenant, including derived indexes and your model weights, and issue a certificate confirming it. Liability on both sides is capped at the fees paid in the preceding twelve months, and we give 30 days notice before any material change to these terms — the version and date at the top of this page always tell you which set you are on.